Respond fast, document thoroughly, resolve confidently
MaxPilot’s incident management tools help your organization record, escalate, and resolve incidents quickly and accurately — meeting regulatory obligations and protecting your participants and your team.
Every incident handled the right way
From first report to final resolution, MaxPilot gives your team the structure and oversight to manage incidents with confidence and compliance.
Incident Management Built for Care Compliance
Digital Incident Reports
Support workers submit structured incident reports digitally from the field — capturing all required details accurately and immediately, without paper forms or delays.
Severity Classification
Categorise every incident by type and severity at the point of reporting — ensuring the right response is triggered and the right people are notified immediately.
Escalation & Resolution Tracking
Track every incident through a structured workflow — from initial report through investigation and corrective action to final resolution and sign-off.
Regulatory Reporting Alignment
MaxPilot’s incident management aligns with NDIS mandatory reportable incident requirements and Aged Care Serious Incident Response Scheme — so your documentation is always submission-ready.
Record incidents quickly and accurately
MaxPilot gives support workers a simple, structured incident report form they can complete from their phone immediately after an event. All required fields are captured consistently — so reports are accurate, complete, and reach the right managers without delay.
- Structured digital report form completed from mobile
- Incident type and severity classified at point of reporting
- Managers notified instantly when an incident is reported
Track, escalate, and resolve with full oversight
Every reported incident follows a structured workflow in MaxPilot — from initial submission through manager review, escalation decisions, corrective actions, and final resolution. Every step is logged with timestamps, creating a complete and verifiable incident record.
- Reduce Risk of Unresolved Incidents
- Meet NDIS Mandatory Reporting Obligations
- Demonstrate Accountability to Regulators and Families
Experience the Impact of Smarter Incident Management
This is an amazing tool for our team. Documentation is a must. Very straightforward to use.
Kellie D
Support Worker, ADS Care
From report to resolution — nothing left open
MaxPilot gives your organization a complete incident management system that captures, escalates, investigates, and resolves incidents with full transparency and regulatory compliance. Every incident is handled consistently, and every resolution is evidenced clearly.
Structured digital reporting from the field
Support workers submit complete, accurate incident reports from their mobile device immediately after an event — without paper forms, delays, or incomplete records.
Automated escalation and notifications
High-severity incidents trigger instant notifications to the right managers. The escalation pathway is structured and documented — so every incident receives the level of response it requires.
Complete audit trail from report to resolution
Every action taken on every incident is logged with a timestamp and attributed to a specific person — giving your organization a verifiable, complete record for regulatory submissions and reviews.