MaxPilot’s incident management tools help your organization record, escalate, and resolve incidents quickly and accurately — meeting regulatory obligations and protecting your participants and your team.
From first report to final resolution, MaxPilot gives your team the structure and oversight to manage incidents with confidence and compliance.
Support workers submit structured incident reports digitally from the field — capturing all required details accurately and immediately, without paper forms or delays.
Categorise every incident by type and severity at the point of reporting — ensuring the right response is triggered and the right people are notified immediately.
Track every incident through a structured workflow — from initial report through investigation and corrective action to final resolution and sign-off.
MaxPilot’s incident management aligns with NDIS mandatory reportable incident requirements and Aged Care Serious Incident Response Scheme — so your documentation is always submission-ready.
MaxPilot gives support workers a simple, structured incident report form they can complete from their phone immediately after an event. All required fields are captured consistently — so reports are accurate, complete, and reach the right managers without delay.
Every reported incident follows a structured workflow in MaxPilot — from initial submission through manager review, escalation decisions, corrective actions, and final resolution. Every step is logged with timestamps, creating a complete and verifiable incident record.
This is an amazing tool for our team. Documentation is a must. Very straightforward to use.
Kellie D
Support Worker, ADS Care
MaxPilot gives your organization a complete incident management system that captures, escalates, investigates, and resolves incidents with full transparency and regulatory compliance. Every incident is handled consistently, and every resolution is evidenced clearly.
Structured digital reporting from the field
Support workers submit complete, accurate incident reports from their mobile device immediately after an event — without paper forms, delays, or incomplete records.
Automated escalation and notifications
High-severity incidents trigger instant notifications to the right managers. The escalation pathway is structured and documented — so every incident receives the level of response it requires.
Complete audit trail from report to resolution
Every action taken on every incident is logged with a timestamp and attributed to a specific person — giving your organization a verifiable, complete record for regulatory submissions and reviews.
No credit card required. Full platform access from day one.