MaxPilot's incident management tools help your organization record, escalate, and resolve incidents quickly and accurately — meeting regulatory obligations and protecting your participants and your team.
Purpose-built for NDIS providers — designed around how care teams actually work.
Safety
Support workers submit structured incident reports digitally from the field — capturing all required details accurately and immediately, without paper forms or delays.
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Categorise every incident by type and severity at the point of reporting — ensuring the right response is triggered and the right people are notified immediately.
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Track every incident through a structured workflow — from initial report through investigation and corrective action to final resolution and sign-off.
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MaxPilot's incident management aligns with NDIS mandatory reportable incident requirements and Aged Care Serious Incident Response Scheme — so your documentation is always submission-ready.
MaxPilot gives support workers a simple, structured incident report form they can complete from their phone immediately after an event. All required fields are captured consistently — so reports are accurate, complete, and reach the right managers without delay.
Every reported incident follows a structured workflow in MaxPilot — from initial submission through manager review, escalation decisions, corrective actions, and final resolution. Every step is logged with timestamps, creating a complete and verifiable incident record.
MaxPilot gives your organization a complete incident management system that captures, escalates, investigates, and resolves incidents with full transparency and regulatory compliance. Every incident is handled consistently, and every resolution is evidenced clearly.
Support workers submit complete, accurate incident reports from their mobile device immediately after an event — without paper forms, delays, or incomplete records.
High-severity incidents trigger instant notifications to the right managers. The escalation pathway is structured and documented — so every incident receives the level of response it requires.
Every action taken on every incident is logged with a timestamp and attributed to a specific person — giving your organization a verifiable, complete record for regulatory submissions and reviews.
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When an incident occurs, support workers complete a structured digital report directly through the MaxPilot mobile app. The form captures all required fields — incident type, date, time, location, people involved, description, and immediate actions taken — ensuring nothing is missed and the report is submitted immediately.
Every incident is classified by type and severity at the moment of reporting. High-severity incidents trigger automatic notifications to managers and coordinators — ensuring the right people are alerted and appropriate responses are initiated without delay.
Each incident follows a structured escalation path within MaxPilot. Managers review the initial report, assign responsibility for investigation, record findings and corrective actions, and sign off on resolution. Every step is timestamped and attributed — creating a transparent, accountable workflow from report to resolution.
When an incident reveals a systemic issue or a need for process change, corrective actions are created and assigned within MaxPilot. Due dates, responsible parties, and completion status are all tracked — ensuring corrective actions are followed through and not left unresolved.
MaxPilot's incident documentation is designed to meet NDIS mandatory reportable incident requirements and Aged Care Serious Incident Response Scheme obligations. Reports contain all required information fields, and submission history is stored permanently — so your organisation can demonstrate compliance at any time.
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