MaxPilot's built-in communication tools bring your team together with secure messaging, shift notes, and real-time updates — so the right information always reaches the right person at exactly the right time.
Purpose-built for NDIS providers — designed around how care teams actually work.
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Send secure messages to individual team members or broadcast updates to a whole group — keeping communication organised, searchable, and compliant.
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Support workers capture structured notes at the end of every shift — ensuring the next carer arrives fully informed and no important detail is missed.
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Instant push notifications alert staff to new messages, shift changes, approvals, and urgent updates — so your team responds quickly and nothing is missed.
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Notes and messages are linked directly to the relevant participant or shift — so context is always clear and records are always connected to the right person.
MaxPilot replaces fragmented text messages and email chains with organised, secure team communication. Private chats, group messages, and shift notes are all stored in one place — linked to participants and shifts so context is never lost.
When a care plan changes, a shift is updated, or an urgent message is sent, the right people are notified immediately through MaxPilot's real-time notification system. No delays, no missed messages, and no important update lost in a busy inbox.
MaxPilot brings all team communication into one secure, organized platform — so your care team stays informed, handovers are seamless, and nothing important is ever lost in a text thread or email chain again.
Send private or group messages to any team member directly through MaxPilot — with all conversations stored securely, linked to the right people, and always accessible for compliance and review.
Support workers record shift notes in a consistent, structured format that the next carer can access immediately — ensuring every handover is informed and every participant receives continuous, connected care.
Push notifications reach staff the moment something important happens — a new message, a shift change, an urgent update. Your team always knows what they need to know, the moment they need to know it.
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Send secure messages directly to individual colleagues or create group conversations for specific teams, participants, or projects. All messages are stored within MaxPilot's secure, compliant messaging system — giving you the convenience of instant messaging with the security that care organizations require.
Support workers complete structured shift notes at the end of every visit — capturing what was done, how the participant responded, any concerns observed, and what the next carer needs to know. These notes are linked to the shift and participant record and are visible to the next carer immediately.
MaxPilot sends instant push notifications to staff mobile devices for all important events — new messages, shift changes, form submissions, approvals, and urgent alerts. Staff respond quickly because they are always informed, without needing to check the platform constantly.
Every note and message in MaxPilot is linked to the relevant participant profile or shift record. This means communication history is always accessible in the right context — coordinators reviewing a participant's record can see all notes, concerns, and updates in one place.
All messages and notes in MaxPilot are stored permanently with timestamps and sender identification. This creates a complete, searchable communication record that satisfies NDIS documentation requirements and supports incident investigation, quality reviews, and compliance reporting.
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